Owner Resources
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Owner FAQ
Getting Started
Within 1–2 business days, you’ll be assigned a dedicated account manager who will contact you. If the property is vacant, we’ll inspect it and provide a report of items that need attention before listing. If it’s occupied, we’ll collect lease details, security deposits, and schedule an initial walkthrough with the tenant, then share findings with you.
Owners must maintain dwelling insurance and liability coverage (e.g. a minimum liability of $500,000). Fairway must be listed as an Additional Insured (not just “Additional Interest”) on the policy. We can assist if you need help securing proper coverage.
No. Utilities (water, electricity, trash, etc.) should remain active to facilitate property inspections, vendor work, and marketing.
We have a 24/7 emergency response service. They dispatch vendors as needed and update you the next business day with details and next steps.
Leasing & Tenant Placement
We provide a comprehensive rental market analysis, considering comparable properties, location, condition, and demand. Expect a recommended range, typically within a 10% variance of current market trends.
We offer self-guided tours, in-person showings, or virtual tours—depending on your preference and local regulations—to accommodate prospective tenants.
Properties should be empty, clean, freshly painted, with all systems (plumbing, HVAC, electric) functioning properly. Smoke and CO alarms must be installed, landscaping trimmed, and all repairs completed.
Our average “days on market” is typically under two weeks, depending on location and condition.
Maintenance & Repairs
We create an inspection report and share it with you. For repair work above a defined threshold (e.g. $500), we seek approval before proceeding. Below that threshold, we act quickly to make the property market-ready.
Tenants submit maintenance requests via our portal. We troubleshoot issues and dispatch approved vendors. For costs above the threshold, we consult you; for minor repairs, we proceed promptly.
If the property is vacant, yes. If occupied, we prefer to use our vetted vendor network to ensure consistency, quality, and tenant protection.
We have a 24/7 emergency response service. They dispatch vendors as needed and update you the next business day with details and next steps.
Accounting & Finances
On the 1st of each month, we deposit the previous month’s rent directly into your bank account. You’ll also receive a detailed owner statement with income, expense breakdowns, invoices, and photos of maintenance work.
Security deposits are typically one month’s rent minus a defined offset (e.g. $25) to avoid confusion. We perform a move-out walkthrough, deduct for damage (beyond normal wear and tear), and return the balance with itemized deductions within the legal timeframe.
Not always—but if you’d like us to pay certain bills (HOA dues, property tax, etc.), a reserve may be necessary to cover those disbursements.
We recommend waiting until the property is vacant. If selling while occupied, we coordinate with the tenant to ensure cooperation and minimal disruption